Refund policy

Exchange Policy

We offer a 7-day exchange policy for damaged or defective products only, which means you must request an exchange within 7 days of receiving your item.

Eligibility for Exchange

To be eligible for an exchange, the item must be:

• In the same condition as received

• Unworn or unused

• With original tags attached

• In its original packaging

• Accompanied by the receipt or proof of purchase

How to Request an Exchange

To initiate an exchange, please contact us at contact@lunarsteps.com within 7 days of delivery.

If your exchange request is approved, we will provide instructions on how and where to send the item.
Items sent without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at contact@lunarsteps.com so we can evaluate the issue and arrange an exchange.

No Returns or Refunds

Please note that we do not offer returns or refunds. Only exchanges are allowed, subject to the conditions mentioned above.